FAQs

 

What types of products do you offer?

VOODIEX specializes in a curated selection of stylish women's apparel and accessories. Our offerings include chic 2-piece summer outfits, elegant stainless steel watches, and beauty products such as the 7 Days Rapid Eyelash Growth Serum, designed to enhance natural beauty.

How can I place an order?

To place an order, simply browse our online store, select the items you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout, where you will enter your shipping and payment information to complete your order.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Please contact us at voodiex10@gmail.com to initiate a return.

How long does shipping take?

Orders are processed within 1 to 3 business days. Once processed, shipping times vary from a minimum of 4 to a maximum of 24 calendar days, depending on the destination country and warehouse location. You will receive an estimated delivery time via email after your order is confirmed.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs vary based on the destination country and will be displayed at checkout. Please ensure that you enter the correct shipping address to avoid any issues with delivery.

How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number. This allows you to monitor the progress of your shipment until it arrives at your designated address.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately at voodiex10@gmail.com. We will evaluate the issue and take the necessary steps to resolve it.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. Please refer to our return policy for more details on how to initiate a return.

What payment methods do you accept?

We accept various payment methods, including major credit cards and other secure payment options. The available payment methods will be displayed during the checkout process.